The general conditions of sale and provision of services (hereinafter “the General Conditions”) of the name of your company (or your name if no company) composed of both this Preamble and the clauses which follow the latter are concluded between the one hand , the name of your company (or your name if no company) as described in the “Legal notices” document and, on the other hand, the Customer designating the person who placed an order either via the site Internet your company name (or your name if no company) either over the phone or at an event where your company name (or your name if no company) is present.
The purpose of these General Conditions of Sale (“CGV”) is to govern all the rights and obligations of the parties in the context of all transactions concluded for payment on the vossite.com sites.
The site vossite.com is the exclusive property of the name of your company (or your name if no company) , whose head office is located at your address . Registered in the commercial register of your city under the SIRET number.
By subscribing to any product and/or service presented on the site vossite.com , customers declare that they adhere without reservation to the said general conditions of sale.
These general conditions constitute the entirety of the rights and obligations of the parties within the framework of their contractual relations.
No specific conditions, at the initiative of the customer, may be added to and/or substituted for these general conditions.
The fact that the site vossite.com does not take advantage of a breach by the customer of any of the obligations contained herein, will not be interpreted for the future as a waiver of the obligation in question.
1. PURPOSE
The purpose of these General Conditions is to determine the conditions under which any act of purchase of one or more Products presented on the Site and defined in article 2 below is carried out on the one hand and on the other hand share any act of registration for a seminar or personalized coaching (hereinafter “the Services”).
2 – PRODUCT CHARACTERISTICS
Books, films and other intellectual works are published by the name of your company (or your name if no company) (hereinafter “the Products”), the sole holders of the exploitation rights for these works.
The Products are exclusively delivered in electronic form, by downloading or streaming.
The graphic presentation of the Products on the Site are only illustrations. Their presentations can therefore be modified during download.
3 – ORDERING PRODUCTS AND REGISTRATION FOR SERVICES
3.1 – The Customer can place his order or register for the Services via the Site, by telephone or during events in which the company name of your company (or your name if no company) is present.
3.2 – Ordering Products and Registration for Services via the Site
3.2.1 – Via the Site, the Customer will be able to place an order once they have opened an account. The Customer must first identify themselves by providing their contact details and once identified, they can reconnect using an identifier consisting of their email address and a password that they have chosen. He can change the password as he wishes. This password is strictly personal and must be kept confidential.
The Customer expressly acknowledges that entering his email address and password constitutes identification on his part.
3.2.2 – Conclusion of the contract – double click
The contract is validly formed when, once they have entered their email address and password, the Customer has placed their order (1st click), has been able to read and accept the General Conditions, has verified the content of their order ( all the Products that he wishes to purchase and/or all the Services for which he wishes to register), has corrected any errors and confirmed it with a second click, in accordance with the provisions of articles 1369-1 to 1369-6 of the Civil Code. The double-click procedure constitutes consent on the part of the consumer, non-professional Customer and results in the payment of sums due for the execution of the contract by the company name of your company (or your name if no company)
In accordance with article L121-19-3 of the Consumer Code, any conclusion of a contract confirmed by the second click results in a payment obligation.
3.3 – Confirmation of the conclusion of the contract
An email with the General Conditions will be sent to the Customer's email address (consumer and non-professional) in order to confirm the conclusion of the contract on a durable medium. This confirmation email will also transmit the order number and will make it possible to include all the elements which are subject to the general information obligation, mentioned in I of article L121-17 of the Consumer Code.
It is therefore strongly recommended that the Customer keep this acknowledgment email.
4 – PRICING CONDITIONS
4.1 – Currency – VAT – Other taxes
The prices indicated on the Site are in euros (€) including tax for consumers and non-professionals. The VAT rate applied is the legal rate in force on the day of the transaction. In the event of a change in the amount of the French VAT rate for a resident on French territory, the adaptation of prices including tax will be immediate, without prior information. The VAT rate is adapted to European countries according to the laws in force.
In the event of a manifest and gross typographical error in the display of the price, the contract may be canceled.
4.2 – Modification of prices
The company name of your company (or your name if no company) may change the prices of its Products and Services at any time. However, the modifications will not apply to previous contracts validly formed (article 3-2).
5 – PAYMENT
5.1 – Payment of the entire price of the order must be made when ordering; receipt of full payment by the company name of your company (or your name if no company) triggers the availability of the Product and/or registration for the Service(s).
The company name of your company (or your name if no company) may, exceptionally, grant payment in several installments, in particular taking into account the amount to be paid and the knowledge it has of the Customer concerned. However, your company name (or your name if no company) has no obligation to grant such payment terms. The Customer may request this by contacting customer service under the name of your company (or your name if no company) at email
5.2 – To pay for his order, the Customer has, at his choice, all the payment methods offered at the time of validation of the order form: by credit card or Paypal or transfer if requested by the customer and accepted by the company name of your company (or your name if no company)
In the event of payment by bank card, the Customer expressly acknowledges that the communication of his bank card number and or SEPA direct debit in the name of your company (or your name if no company) constitutes authorization to debit his account up to the amount of total amount corresponding to the Products ordered or registration for the Services. The amount will be debited upon conclusion of the contract.
Secure online payment by credit card is made through the company Stripe .
The information transmitted is encrypted by software according to the rules of the art and cannot be read during transport on the network. Any guarantees about the security of this system are entirely the responsibility of Stripe and PayPal, which have a proven track record of supporting millions of secure payments every day.
5.3 – The Customer guarantees the company name of your company (or your name if no company) that he has the necessary authorizations to use the payment method chosen by him, when validating the order form. The company name of your company (or your name if no company) reserves the right to suspend any order management in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-compliance. payment.
The company name of your company (or your name if no company) reserves the right to refuse to honor an order from a Customer who has not fully paid this order or partially paid a previous order or with whom a payment dispute would be under administration.
5.4 – The company name of your company (or your name if no company) reserves the right to set up an order verification procedure intended to ensure that no person uses the bank details of another person without his knowledge. As part of this verification, the Customer may be asked to send by email or post to the company name of your company (or your name if no company) a copy of an identity document, proof of home as well as the copy of the bank card used for payment (double-sided copy, taking care to only leave the first 4 and last 2 digits of the number on the front and hiding the cryptogram and the complete number of the bank card which may appear debossed on the back of the card), as well as a KBIS of less than 3 months for businesses. The order will only be validated after receipt and verification of the parts sent.
5.5 - Payments exceeding the monthly payment over 3 months will automatically become limited-duration subscriptions.
6 – PROVISION OF PRODUCTS – After-sales service
6.1 – The Products are made available to the Customer after full payment and exclusively by download, made available to the Customer in a usual format. The Customer must check whether his computer system has the capabilities to download.
6.2 – To assist the Customer, after acquisition of the Product, the company name of your company (or your name if no company) provides an email to email service
6.3 - The videos are unlocked week after week and can be viewed at will.
7 – WITHDRAWAL DEADLINE
7.1 – No withdrawal period for any order of Products
The consumer or non-professional Customer has no right of withdrawal in accordance with article L121-21-8 of the Consumer Code. Indeed, when ordering Products, he gave his prior agreement and expressly waived his right of withdrawal.
7.2 – Withdrawal period for any registration for a Service
7.2.1 – The consumer or non-professional Customer has a period of 14 calendar days, from the date of conclusion of the contract, to exercise their right of withdrawal, in accordance with article L121-21 of the Code of consumption.
7.2.2 – The consumer or non-professional Customer may exercise this right via the withdrawal form offered at the end of the General Conditions or via an email clearly expressing their desire to withdraw to email . The company name of your company (or your name if no company) will acknowledge receipt of the exercise of the right of withdrawal, by sending an email to the address indicated by said Customer.
7.2.3 – This right of withdrawal is exercised without penalty.
7.2.4 – The company name of your company (or your name if no company) undertakes to make the reimbursement, by the same means of payment used for the initial transaction. The refund is made within a maximum period of 30 calendar days from the moment your company's name (or your name if no company) becomes aware of the Customer's desire to withdraw.
8 – CONTRACTUAL SATISFACTION GUARANTEE – REFUND CONDITIONS
8.1 The regulations exclude the legal withdrawal period when “the supply of audio or video recordings, or computer software when they have been unsealed by the consumer”. The legal withdrawal period is therefore zero from the moment the ordered product is downloaded and/accessible. Source: Article L121-20-2 of the Consumer Code.
8.2 – In certain special cases, the company name of your company (or your name if no company) may offer a satisfaction guarantee for some Products or Services. This guarantee is indicated on the page of the Site presenting the Product or Service concerned. When such a satisfaction guarantee is indicated, the Customer may contact the company name of your company (or your name if no company) by email to request a refund.
8.3 – The following Services are expressly excluded from the satisfaction guarantee: specify (coaching for example)
OPTIONAL 8.4 – Reimbursement conditions applicable to seminars
Reimbursement of registration for a seminar is possible in the following two cases only:
– the Client showed up at the seminar and expressed his dissatisfaction, expressly and in detail, before the end of the 2nd day (2 p.m.). In the event of no-show, the Customer cannot be reimbursed.
8.5 – In the case of a request to transfer the registration to another person, there is an administrative fee of 100 euros excluding tax.
8.6 With the exception of the right of withdrawal and the optional commercial guarantee, no reimbursement is made after ordering the product. No refunds are made after receipt of identifiers and passwords.
No refund is made if there is connection to the member platform. No refunds are made after downloading all or part of the ordered product. Reimbursement of the ordered service is only possible if such an option is mentioned on the sales page of the service concerned and under the conditions specified there.
Also expressly excluded from any possibility of reimbursement:
– Any request from a client who has refused to participate in all or part of the activities contained in the program prepared by the instructor.
– Any request from a client who has refused to apply one or more of the instructor's advice.
– Any request outside the deadline.
– Telephone advice, reservations for coaching sessions, conferences, seminars, as well as any event or product not explicitly marked “satisfied or refunded” in the description given on this site.
Subject to compliance by the customer with these formalities, the reimbursement will be made within 30 working days.
9 – RESPONSIBILITY
The company name of your company (or your name if no company) is automatically responsible for the proper execution of the order.
However, any poor execution or non-performance due to a cause attributable to the Client (in particular obsolete or undersized computer system), to a case of force majeure or to an unforeseeable and insurmountable fact of a third party to the contract may exempt all or part of the liability. liability for your company name (or your name if no company)
10 – SUSPENSION – TERMINATION OF ACCOUNT BY THE COMPANY name of your company (or your name if no company)
The company name of your company (or your name if no company) reserves the right to suspend or terminate the account of a Customer who contravenes the provisions of the General Conditions, or generally the applicable legal provisions, without prejudice to all damages that the company name of your company (or your name if no company) may seek .
Any person whose account has been suspended or closed will not be able to subsequently order or create a new account on the Site, without the prior authorization of the company name of your company (or your name if no company)
11 – ARCHIVING – PROOF
Computerized records, kept in reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties.
The archiving of purchase orders, order confirmations and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1348 of the Civil Code.
The computerized records of the company name of your company (or your name if no company) will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
12 – MISCELLANEOUS PROVISIONS
Generally speaking, the Customer and the name of your company (or your name if no company) expressly accept the possibility of exchanging information via email. The correspondence address of the company name of your company (or your name if no company) will be EMAIL
The General Conditions may be modified by the company name of your company (or your name if no company) at any time to integrate, on the one hand, any legislative or jurisprudential modification applicable in particular to e-commerce and, on the other hand , share, any technical or technological development improving the Site.
If any of the stipulations of these General Conditions is void, it will be deemed unwritten, but will not result in the nullity of all of the contractual provisions.
Any tolerance or waiver by one of the Parties, in the application of all or part of the commitments made within the framework of these General Conditions, whatever the frequency and duration, cannot constitute a modification of the General Conditions, nor generate any right.
13 – SETTLEMENT OF DISPUTES
These General Conditions are subject to French law.
In the event of a dispute, the consumer, non-professional or professional Customer may opt for conventional mediation or any other alternative method of conflict resolution.
If the Client is a professional, exclusive jurisdiction is expressly assigned to the courts of France.
